Parliamentary and Health Service Ombudsman Julie Mellor said:
When patients are discharged unsafely from hospital it can have a devastating impact on them and their families.
'Our own casework shows that we still see too many complaints about failures in the discharge process.
'This report from Healthwatch adds further weight to our own view that there is still a way to go for the NHS and social care services to plug the gaps in their services to help achieve integrated, joined up care for patients.'
For examples of Parliamentary and Health Service Ombudsman cases related to failures in the hospital discharge process view the following case summaries: