New data on complaints about government departments published
4 December 2017
New data on complaints about government departments and their agencies in 2016-17 was published by the Parliamentary and Health Service Ombudsman (PHSO) today. The report shows the Ombudsman handled almost 7,000 complaints about central government last year and completed a...
Ombudsman comments on increase in written complaints about NHS
14 September 2017
Commenting on the data published by NHS Digital, which reveals that the number of written complaints about the NHS has increased by 4.9 per cent, Parliamentary and Health Service Ombudsman Robert Behrens said: The NHS provides high-quality care to millions...
Ombudsman comments on NICE's sepsis quality standard
13 September 2017
Parliamentary and Health Service Ombudsman Rob Behrens said: We have seen far too many people losing their loved ones to sepsis due to delays and missed warning signs. This guidance, which we called for in our 2013 report, is a...
Older patients’ families struggle to complain about poor hospital care
17 August 2017
Older vulnerable people are often reliant on relatives to raise concerns when things go wrong in hospital, yet over half (51%) of family members with a concern say it is difficult to complain about the hospital care or treatment of...
Ombudsman comments on Care Quality Commission's Driving improvement report
14 June 2017
Commenting on the Care Quality Commission's report Driving improvement: case studies from eight NHS trusts, Parliamentary and Health Service Ombudsman, Rob Behrens, said: It is good to see how these NHS trusts have empowered staff to learn from mistakes to...