Ombudsman comments on Care Quality Commission's Driving improvement report
14 June 2017
Commenting on the Care Quality Commission's report Driving improvement: case studies from eight NHS trusts, Parliamentary and Health Service Ombudsman, Rob Behrens, said: It is good to see how these NHS trusts have empowered staff to learn from mistakes to...
Rob Behrens starts as new Parliamentary and Health Service Ombudsman
6 April 2017
Rob Behrens begins his new role as Parliamentary and Health Service Ombudsman and Chair of the organisation today (Thursday 06 April 2017). Rob has considerable experience of investigating allegations of public service failure and, as a result, bringing redress to...
Ombudsman welcomes new midwifery law coming into force
31 March 2017
Following the midwifery legislation changes to modernise midwifery regulation coming into force today, Parliamentary and Health Service Ombudsman Julie Mellor said: Our recommendations have become a reality, which will help ensure that lessons are learnt when mistakes are made, improving...
Ombudsman welcomes new NICE guidance on sepsis
10 March 2017
Commenting on the draft NICE quality standard for health professionals on treating severe sepsis, Julie Mellor, the Parliamentary and Health Service Ombudsman, said: We are pleased NICE has produced this guidance following our recommendation to ensure faster diagnosis and treatment...
CQC report shows NHS not learning lessons from mistakes
2 March 2017
Commenting on the Care Quality Commission's The state care in NHS acute hospitals: 2014 to 2016: Findings from the end of CQC’s programme of NHS acute comprehensive inspections, Parliamentary and Health Service Ombudsman Executive Director of External Affairs and Insight...