Ombudsmen issue report showing benefits of integrating health and social care complaints investigations
22 December 2016
Adopting an integrated approach to investigating complaints about health and social care has led to significant benefits, according to a new report by the Local Government Ombudsman (LGO) and Parliamentary and Health Service Ombudsman (PHSO). Published today, the report explains...
Ombudsman upholds three in four complaints about the Home Office, report reveals
21 December 2016
Incorrect decisions, delays and wrong advice are the top reasons for the Parliamentary and Health Service Ombudsman upholding the highest proportion of complaints about the Home Office than any other government department, a report published today reveals. The report outlines...
Ombudsman comment on CQC review of NHS investigations into deaths
13 December 2016
Following the Care Quality Commission’s (CQC) review of NHS investigations into deaths published today, the Parliamentary and Health Service Ombudsman can reveal that it has upheld 338 complaints into avoidable deaths in 2016 to date, compared to 306 complaints in...
Ombudsmen welcome plan for new Public Services Ombudsman
5 December 2016
The Cabinet Office has today published a draft Public Service Ombudsman Bill, which would bring together the Local Government Ombudsman and the Parliamentary and Health Service Ombudsman, to create a new Ombudsman service, to make it easier and more straightforward...
Complaints about avoidable deaths and delayed cancer diagnosis not being dealt with properly by the NHS, Ombudsman report reveals
31 October 2016
People who complain to the NHS are often denied the answers they so desperately need, leaving them no choice but to bring their complaints to the Ombudsman’s service.