NHS failing patients with mental health problems
20 March 2018
Vulnerable patients with mental health conditions are being badly let down by the NHS, causing them and their families needless suffering and distress, according to a Parliamentary and Health Service Ombudsman report published today. The Ombudsman has also found that...
Ombudsman comments on proposed Health Service Safety Investigations Bill
23 January 2018
Parliamentary and Health Service Ombudsman, Rob Behrens CBE, yesterday delivered a speech on the vital role the Ombudsman plays in establishing, restoring or maintaining public trust in public services. He cites independence, impartiality and transparency as crucial to this challenge...
Sir Alex Allan and Dean Fathers join the Board as non-executive directors
2 January 2018
We are delighted to welcome Sir Alex Allan and Dean Fathers to the Parliamentary and Health Service Ombudsman's Board as non-executive directors. Alex has many years of experience gained throughout his long career at the highest levels of civil service...
Death of woman, 19, from anorexia was avoidable, Ombudsman rules
8 December 2017
A young woman’s death from anorexia nervosa would have been prevented had the NHS provided appropriate care and treatment, according to a Parliamentary and Health Service Ombudsman (PHSO) report published today. Averil Hart died on 15 December 2012, aged only...
New data on complaints about government departments published
4 December 2017
New data on complaints about government departments and their agencies in 2016-17 was published by the Parliamentary and Health Service Ombudsman (PHSO) today. The report shows the Ombudsman handled almost 7,000 complaints about central government last year and completed a...