Older patients’ families struggle to complain about poor hospital care
17 August 2017
Older vulnerable people are often reliant on relatives to raise concerns when things go wrong in hospital, yet over half (51%) of family members with a concern say it is difficult to complain about the hospital care or treatment of...
Ombudsman comments on Care Quality Commission's Driving improvement report
14 June 2017
Commenting on the Care Quality Commission's report Driving improvement: case studies from eight NHS trusts, Parliamentary and Health Service Ombudsman, Rob Behrens, said: It is good to see how these NHS trusts have empowered staff to learn from mistakes to...
Rob Behrens starts as new Parliamentary and Health Service Ombudsman
6 April 2017
Rob Behrens begins his new role as Parliamentary and Health Service Ombudsman and Chair of the organisation today (Thursday 06 April 2017). Rob has considerable experience of investigating allegations of public service failure and, as a result, bringing redress to...
Ombudsman welcomes new midwifery law coming into force
31 March 2017
Following the midwifery legislation changes to modernise midwifery regulation coming into force today, Parliamentary and Health Service Ombudsman Julie Mellor said: Our recommendations have become a reality, which will help ensure that lessons are learnt when mistakes are made, improving...
Ombudsman welcomes new NICE guidance on sepsis
10 March 2017
Commenting on the draft NICE quality standard for health professionals on treating severe sepsis, Julie Mellor, the Parliamentary and Health Service Ombudsman, said: We are pleased NICE has produced this guidance following our recommendation to ensure faster diagnosis and treatment...