Ombudsman responds to Care Quality Commission’s State of Care 2020/21 report
22 October 2021
Parliamentary and Health Service Ombudsman, Rob Behrens, responds to the Care Quality Commission’s State of Care 2020/21 report: This report provides a valuable analysis of the impact COVID-19 has had on health and social care services, while rightly recognising the...
Ombudsman welcomes Venice Commission’s Opinion on Health and Care Bill
19 October 2021
The Venice Commission has found that proposals in the Health and Care Bill could undermine public trust in the Parliamentary and Health Service Ombudsman (PHSO), and must be revised. The Ombudsman wrote to the Venice Commission to ask it to...
Ombudsman comments on investigation into the death of Ben Condon
5 October 2021
Commenting on the findings of an investigation into the death of eight-week-old Ben Condon at University Hospitals Bristol and Weston NHS Foundations Trust, Ombudsman Rob Behrens, said: Our investigation found a catalogue of failings in the Trust’s treatment of Ben...
Women’s State Pension age communications inadequate, Ombudsman finds
20 July 2021
The Parliamentary and Health Service Ombudsman (PHSO) has found failings in the way the Department for Work and Pensions (DWP) communicated changes to women’s State Pension age. The 1995 Pensions Act changed the law so that women would no longer...
Prioritise improvements to imaging as NHS recovers from pandemic, urges Ombudsman
8 July 2021
The Parliamentary and Health Service Ombudsman (PHSO) has written to the Government urging it to prioritise improvements to NHS imaging services as part of the health sector's recovery from the COVID-19 pandemic. The letter highlights findings from the Ombudsman's report...