Grandmother’s painful death from cancer was avoidable, Ombudsman finds
22 May 2018
A 73-year-old grandmother’s death from bladder cancer was avoidable, an investigation by the Parliamentary and Health Service Ombudsman (PHSO) has found. She died following a hospital’s nine-month delay to diagnose her. An inadequate local investigation failed to recognise this, and...
Ombudsman responds to NHS Improvement patient safety announcement
26 April 2018
In response to NHS Improvement’s announcement on trusts identifying deteriorating patients sooner, Parliamentary and Health Service Ombudsman Rob Behrens said: We welcome NHS Improvement’s announcement today. Too many people are still dying of infections, particularly sepsis, due to a failure...
NHS failing patients with mental health problems
20 March 2018
Vulnerable patients with mental health conditions are being badly let down by the NHS, causing them and their families needless suffering and distress, according to a Parliamentary and Health Service Ombudsman report published today. The Ombudsman has also found that...
Ombudsman comments on proposed Health Service Safety Investigations Bill
23 January 2018
Parliamentary and Health Service Ombudsman, Rob Behrens CBE, yesterday delivered a speech on the vital role the Ombudsman plays in establishing, restoring or maintaining public trust in public services. He cites independence, impartiality and transparency as crucial to this challenge....
Sir Alex Allan and Dean Fathers join the Board as non-executive directors
2 January 2018
We are delighted to welcome Sir Alex Allan and Dean Fathers to the Parliamentary and Health Service Ombudsman's Board as non-executive directors. Alex has many years of experience gained throughout his long career at the highest levels of civil service,...