News
CQC failed to properly investigate boy’s death
31 December 2024
The Care Quality Commission (CQC) didn't properly investigate the circumstances of a five-year-old boy's death at a specialist centre for children with brain injuries, the Parliamentary and Health Service Ombudsman (PHSO) has found. The Ombudsman is urging all regulatory health...
Press releases
Statement on the Government’s response to our DWP investigation
17 December 2024
The Secretary of State for Work and Pensions has responded to recommendations made following our investigation into DWP's communication of changes to women's State Pension age. Parliamentary and Health Service Ombudsman, Rebecca Hilsenrath, said: ‘The Government’s apology to the women...
Media statements
Woman moved to permanent nursing home after hospital failed to treat pressure sore
21 November 2024
A hospital’s failure to properly assess and treat an elderly woman with a pressure sore contributed to her having to move into a nursing home, an investigation by England’s Health Ombudsman has found. We're calling on NHS Trusts to learn...
Press releases
England's Health Ombudsman comments on the CQC's State of Care report
24 October 2024
The CQC has published its annual assessment of the state of health and social care in England. The State of the Care report highlights inequalities in care, issues in accessing good, timely care, and serious concerns about mental health services...
Media statements
Ombudsman comments on the Dash Review of patient safety organisations
15 October 2024
The Government has commissioned an independent review of patient safety organisations. This was one of the recommendations PHSO made in its 2023 Broken Trust report. The Dash Review, carried out by Penny Dash, will assess whether six organisations deliver effective...
Media statements