Mother of murder victim failed by probation provider, Ombudsman finds
25 April 2019
A grieving family was let down by Dorset, Devon & Cornwall Community Rehabilitation Company (CRC) due to a number of failings after the tragic murder of their son and brother Adrian Munday, an investigation by the Parliamentary and Health Service...
Eye-removal operation was avoidable, Ombudsman finds
27 March 2019
A man lost his eye due to NHS failures in treating an eye infection, causing him significant distress and leaving him unable to work or drive, an investigation by the Parliamentary and Health Service Ombudsman has found. Failure to diagnose...
Ombudsman to change way it uses clinical advice in NHS-casework
21 March 2019
The Parliamentary and Health Service Ombudsman has today published its response to a Review of the way it uses clinical advice in NHS-related casework. The Review Steering Group, chaired by Sir Alex Allan KCB, PHSO non-executive board member, with independent...
Response to the London Victim’s Commissioner’s review of the Victim’s Code
20 March 2019
Rob Behrens, Parliamentary and Health Service Ombudsman responds to the publication of the London Victim’s Commissioner’s review of the Victim’s Code : ‘Our casework shows that victims of crime are not always given the support they need or made aware...
Response to the Care Quality Commission's Learning from deaths report
19 March 2019
Rob Behrens, Parliamentary and Health Service Ombudsman responds to today's publication of the Care Quality Commission's Learning from deaths report: 'Time and time again we find NHS investigations into avoidable deaths inadequate, causing further suffering to families who have lost...