Ombudsman comments on HSIB's patient safety learning report
14 January 2021
Commenting on the Healthcare Safety Investigation Branch (HSIB) report Support for NHS staff following patient safety incidents, Rob Behrens, Parliamentary and Health Service Ombudsman, said: This report highlights the importance of developing an open culture in the NHS where staff...
NHS continuing healthcare failing to provide care for most vulnerable, says Ombudsman
4 November 2020
Vulnerable people with complex care needs are footing the bill for care that should be covered by the NHS, according to a new report by the Parliamentary and Health Service Ombudsman (PHSO). Incorrect and delayed decisions about NHS-funded care packages...
Windrush applicant left ‘worthless, broken, with no hope or prospects’
20 October 2020
Ombudsman finds failings at UK Visas and Immigration (UKVI) as Windrush claimant waited over a year before getting a decision. Mr R applied to remain in the UK via the Windrush Scheme in May 2018. Mr R had his own...
Ombudsman paints stark picture of NHS complaint handling and launches public consultation to drive improvement
15 July 2020
Today, the Parliamentary and Health Service Ombudsman presented a report to Parliament painting a raw picture of an NHS complaints system in urgent need of reform and investment. Drawing on the experiences of members of the public and NHS staff...
The UK’s national Ombudsman calls on Government to learn from Covid-19 mistakes
1 July 2020
The Parliamentary and Health Service Ombudsman (PHSO) is calling on the UK Government to give clarity about its plans for a robust and independent lessons-learned exercise into the handling of the Covid-19 pandemic. The Ombudsman says that while it was...