Environment Agency’s failure to correct permit error caused prolonged suffering to small family business, Whitehall watchdog finds
30 March 2022
The Environment Agency (the Agency) caused prolonged suffering and years of uncertainty to a South-West family business when it refused to fix mistakes made during an application to harness a renewable energy source. Brothers Steve and Ewan Earl run a...
New central Government Complaint Standards will improve outcomes for all
21 March 2022
Public services would be significantly improved if complaints made about central Government departments were easier to make and quickly resolved, the public sector watchdog has said, as new Complaint Standards are unveiled by the Parliamentary and Health Service Ombudsman. Published...
Ombudsman calls for swift action from Home Office to speed up visa processing for Ukrainian refugees
9 March 2022
The Parliamentary and Health Service Ombudsman has expressed concern over reports of “chaos and confusion” facing refugees trying to apply for a British visa to escape the devastating impact of Russia’s invasion of Ukraine. UK MPs have told the media...
Rob Behrens’ term as Parliamentary and Health Service Ombudsman extended for two years
8 March 2022
The Cabinet Office has confirmed Rob Behrens’ term as Ombudsman and Chair of PHSO has been extended for two years, on the recommendation of the Public Administration and Constitutional Affairs Select Committee (PACAC). During a session at PHSO’s annual scrutiny...
Failure to act on sepsis led to man’s death, Ombudsman finds
3 March 2022
A man died after an NHS trust failed to diagnose and treat sepsis quickly enough, a Parliamentary and Health Service Ombudsman investigation has found. Stephen Durkin, a factory worker from Hereford, died after suffering organ failure from sepsis. The life-threatening...