Grandfather wrongly denied motorcycle licence for three years
2 January 2023
A grandfather and keen biker was wrongly denied a licence to ride his motorcycles for over three years, according to the national Ombudsman. Paul Olsen, a graphic designer who airbrushed the pearl surface of the original Star Trek Motion Picture...
Press releases
Man died days before wedding to his partner of 40 years due to hospital failings
23 November 2022
The death of a 75-year-old man five days before he was due to marry his partner was avoidable and the result of failures in care, according to the national Ombudsman. Andy Shewan and June Richards were set to wed in...
Press releases
World’s first official international ombudsman review finds UK service is robust and good value
22 November 2022
The national Ombudsman delivers an ‘efficient, enhanced and effective modern service’, according to the first ever peer review undertaken under the auspices of the International Ombudsman Institute (IOI). The review of the Parliamentary and Health Service Ombudsman (PHSO) also found...
Corporate news
Carer underpaid by £250K after CCG failed to provide correct care funding
25 October 2022
A live-in carer was underpaid by £250,000 and a man with complex care needs put at risk after Hounslow Clinical Commissioning Group (CCG) failed to properly assess and provide for his health care, the UK national Ombudsman has found. Hounslow...
Press releases
Ombudsman Rob Behrens responds to CQC State of Care report
21 October 2022
Ombudsman Rob Behrens comments on the report released today by the Care Quality Commission (CQC) which assesses health care and social care in England. The report found that the health and care system is in gridlock, with long delays and...
Media statements