Publications

Review of the Health Service Ombudsman’s approach to complaints that NHS service failure led to avoidable death

13 July 2014

This review by Baroness Fritchie, DBE looks at how we respond to some of the most serious complaints we receive.

Reports about NHS

Home Office failures put a family in danger

7 July 2014

A report by the Parliamentary Ombudsman on an investigation into a complaint by Mrs A and her family about the Home Office

Reports about government

An avoidable death of a three-year-old child from sepsis

25 June 2014

An investigation into a complaint from Mr and Mrs Morrish about The Cricketfield Surgery, NHS Direct, Devon Doctors Ltd, South Devon Healthcare NHS Foundation Trust and NHS Devon Plymouth and Torbay Cluster

Reports about NHS

Warm Front: how early engagement with the Ombudsman helps to resolve complaints

23 June 2014

This report on our investigations into three complaints about the Warm Front scheme shows how a government department has taken positive action in response to our involvement.

Reports about government

Department for Business, Innovation and Skills: consultation on the Alternative Dispute Resolution Directive

4 June 2014

Our response to a consultation from the Department for Business, Innovation and Skills on the Alternative Dispute Resolution Directive for consumers.

Consultation responses

Report by the Health Service Ombudsman for England and the Local Government Ombudsman on a joint investigation into a complaint made by Mr D

27 May 2014

This is the final report on the investigation into Mr D’s complaint about NHS Plymouth Primary Care Trust (the PCT) and Plymouth Council (the Council).

Reports about NHS

The Parliamentary Ombudsman’s review of government complaint handling 2013

6 May 2014

In this report, we set out the details of complaints about government departments and their agencies in 2013.

Reports about government

Investigation reports concerning the University Hospitals of Morecambe Bay NHS Foundation Trust

27 February 2014

The investigations in this report follow the avoidable death of a baby.

Reports about NHS

Handling allegations of corruption

25 February 2014

A report by the Parliamentary Ombudsman on an investigation into a complaint about the Department for International Development

Reports about government

Midwifery supervision and regulation: A report by the Health Service Ombudsman of an investigation into a complaint from Ms Q and Mr R

10 December 2013

This is one of three complaints we are publishing which deal with midwifery supervision and regulation under the SHA.

Reports about NHS

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