Research

Research summary: complaints that come to us too early

8 December 2023

We commissioned Opinion Research Services (ORS) to find out what happens when complainants come to us too soon and why they do not return to us with their complaint.

Research

PHSO Stakeholder Surveys 2021

22 March 2022

The results of 2021 PHSO’s stakeholder surveys are based on responses from over 4,000 members of the public, over 100 MPs and 36 external stakeholders, including other ombudsman services and advocacy groups.

Research

The Ombudsman, coronavirus and crisis management

8 October 2020

The interim report of a research survey of international ombudsman organisations and their responses to the Covid-19 pandemic.

Research

Survey of Gransnet members on hospital care and treatment of an older relative

17 August 2017

These are the findings from our survey of 602 Gransnet members on the care and treatment of an older relative in hospital and their experiences of complaining to the NHS. The survey ran on the Gransnet website between 6 February and 14 March 2017.

Research

Response to the Service Charter consultation

1 July 2016

This is our response to the feedback collated in the independent report ‘Creating a Service Charter for the Parliamentary and Health Service Ombudsman’ by the Office for Public Management (OPM).

Research

Creating a Service Charter for the Ombudsman - report by OPM

1 February 2016

The Office for Public Management (OPM) was commissioned by us in November 2014 to design and run a set of consultation and research activities around the development of a new service charter.

Research

Report on seminar with PHSO the Facts

5 December 2014

This report highlights the independent research carried out by IFF Research with members of the voluntary pressure group, PHSO the Facts. The aim was to find out what they thought needs to change in our organisation.

Research

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