Leaflets

This leaflet explains our role and the type of complaints we investigate. It summarises who we are and what we do.

Our job is to make final decisions about unresolved complaints. We have a three-step process for doing this. This is a simple guide to what we do.

We have a three-step process for dealing with complaints. Not all the complaints that come to us go through our whole process. This leaflet explains step one.

We have a three-step process for dealing with complaints. Not all the complaints that come to us go through our whole process. This leaflet explains step two.

We have a three-step process for dealing with complaints. Not all the complaints that come to us go through our whole process. This leaflet explains step three.

Our Service Charter explains what you can expect from us when you ask us to look into a complaint. This is to give you confidence in our service. It also explains what we need from you in return.

Information on how to raise a concern, give feedback or make a complaint to a general practice, if you are unhappy with the treatment or service you, a family member or someone you care for has received from a GP practice.

Complaints and concerns are a valuable source of feedback that can help your practice improve its service. We’ve put together ten tips to help you improve the way your practice handles complaints.