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Image from what happens when we investigate leaflet
What happens when we investigate
1 May 2019
We have a three-step process for dealing with complaints. Not all the complaints that come to us go through our whole process. This leaflet explains step three.
Leaflets
Image from deciding whether to investigate leaflet
Deciding whether to investigate
1 May 2019
We have a three-step process for dealing with complaints. Not all the complaints that come to us go through our whole process. This leaflet explains step two.
Leaflets
Image from when you first contact us leaflet
What happens when you first contact us
1 May 2019
We have a three-step process for dealing with complaints. Not all the complaints that come to us go through our whole process. This leaflet explains step one.
Leaflets
Image from process overview leaflet
How we look into complaints: an overview
1 May 2019
Our job is to make final decisions about unresolved complaints. We have a three-step process for doing this. This is a simple guide to what we do.
Leaflets
Our Service Charter
Our Service Charter
26 July 2016
Our Service Charter explains what you can expect from us when you ask us to look into a complaint. This is to give you confidence in our service. It also explains what we need from you in return.
Leaflets
Photo of GP talking to patient
Tips for general practitioners
18 March 2016
Complaints and concerns are a valuable source of feedback that can help your practice improve its service. We’ve put together ten tips to help you improve the way your practice handles complaints.
Leaflets
Graphic from how to raise a concern leaflet
How to raise concerns or complaints about a GP practice
18 March 2016
Information on how to raise a concern, give feedback or make a complaint to a general practice, if you are unhappy with the treatment or service you, a family member or someone you care for has received from a GP practice.
Leaflets
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