Reports about government

Our new report spotlights some of the common reasons people were wrongly denied compensation by the Windrush Compensation Scheme.

This investigation report sets out how the Environment Agency (the Agency) made mistakes in the way it handled an application to harness a renewable energy source. It then refused to fix these errors, causing years of suffering for the Earl family.

The new UK Central Government Complaint Standards will help make the complaints process quicker and easier. The Standards will also help organisations learn from complaints so they can make lasting improvements to services.

Ms U complained that the Department for Work and Pensions (DWP) failed to pay her Employment and Support Allowance benefits payments over a five-year period due to an administrative error.

Our report highlights failings in the way the Department for Work and Pensions (DWP) communicated changes to women’s State Pension age.

Ms V complained that Immigration Enforcement and UK Visas and Immigration (UKVI) wrongly classed her late father as having no status in the UK when he had indefinite leave to remain. We upheld Ms V's complaint and made recommendations to put things right.

This investigation report found that HS2 failed to properly engage and communicate with a complainant over the sale of their family home to make way for the trainline.

Our investigation found failings at UK Visas and Immigration (UKVI) in this case of a Windrush claimant who waited over a year before getting a response.