Reports about government | Public Service Ombudsman

Spotlight on the Windrush Compensation Scheme: your stories, your rights

5 September 2024

Our new report spotlights some of the common reasons people were wrongly denied compensation by the Windrush Compensation Scheme.

Reports about government

Women’s State Pension age: our findings on injustice and associated issues

21 March 2024

Our investigation found that thousands of women may have been affected by DWP’s failure to adequately inform them that the State Pension age had changed. The investigation had three stages. 

Reports about government

The Earl Report: An investigation into a complaint about the Environment Agency

31 March 2022

This investigation report sets out how the Environment Agency (the Agency) made mistakes in the way it handled an application to harness a renewable energy source. It then refused to fix these errors, causing years of suffering for the Earl family.

Reports about government

UK Central Government Complaint Standards

22 March 2022

The new UK Central Government Complaint Standards will help make the complaints process quicker and easier. The Standards will also help organisations learn from complaints so they can make lasting improvements to services.

Reports about government

UK Central Government Complaint Standards Easy Read

22 March 2022

Ideas about the rules government organisations should follow when they look at a complaint.

Reports about government

An investigation into DWP's handling of migration to Employment and Support Allowance

13 January 2022

Ms U complained that the Department for Work and Pensions (DWP) failed to pay her Employment and Support Allowance benefits payments over a five-year period due to an administrative error.

Reports about government

Women’s State Pension age: our findings on the Department for Work and Pensions’ communication of changes

29 July 2021

Our report highlights failings in the way the Department for Work and Pensions (DWP) communicated changes to women’s State Pension age.

Reports about government

An investigation into UK Visas and Immigration’s handling of Windrush man’s status

8 June 2021

Ms V complained that Immigration Enforcement and UK Visas and Immigration (UKVI) wrongly classed her late father as having no status in the UK when he had indefinite leave to remain. We upheld Ms V's complaint and made recommendations to put things right.

Reports about government

An investigation into HS2’s failure to communicate with a family about acquiring their home

27 May 2021

This investigation report found that HS2 failed to properly engage and communicate with a complainant over the sale of their family home to make way for the trainline.

Reports about government

Complaints about UK government departments and agencies 2017-18

17 December 2018

In 2017-18, we handled 6,606 complaints from the public about government departments, their agencies and other UK public organisations.

Reports about government

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