Reports about government

Warm Front: how early engagement with the Ombudsman helps to resolve complaints

23 June 2014

This report on our investigations into three complaints about the Warm Front scheme shows how a government department has taken positive action in response to our involvement.

The Parliamentary Ombudsman’s review of government complaint handling 2013

6 May 2014

In this report, we set out the details of complaints about government departments and their agencies in 2013.

Reports about government

Handling allegations of corruption

25 February 2014

A report by the Parliamentary Ombudsman on an investigation into a complaint about the Department for International Development

Reports about government

Sexual assault abroad

26 November 2013

A report by the Parliamentary Ombudsman on an investigation into a complaint about the Foreign and Commonwealth Office

Reports about government

Responsive and Accountable? The Ombudsman’s review of complaint handling by government departments and public organisations 2011-12

11 December 2012

This report looks at the way government departments and agencies manage complaints. It tells a series of short stories about individuals who, when things went wrong, struggled to get themselves heard.

Reports about government

Responsive and accountable? The Ombudsman’s review of complaint handling by government departments and public organisations 2010-11

28 October 2011

This report looks at the way government departments and agencies manage complaints

Reports about government

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