Reports about government

A complaint about the Ministry of Justice's failure to properly communicate with a member of the public

20 July 2020

The Ministry of Justice failed to properly communicate with a member of the public about a potential local independent inquiry into the disposal of ashes following the death of their baby and others.

Reports about government

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Complaints about UK government departments and agencies 2017-18

17 December 2018

In 2017-18, we handled 6,606 complaints from the public about government departments, their agencies and other UK public organisations.

Reports about government

Complaints about UK government departments and agencies, and some UK public organisations 2016-17

3 December 2017

Reports about government

A report of investigations into complaints about Access to Work

25 October 2017

Reports about government

Complaints about UK government departments and agencies, and some UK public organisations 2015-16

Complaints about UK government departments and agencies, and some UK public organisations 2015-16

21 December 2016

This report provides a summary of the key statistics we have collected about the complaints we have handled, and the investigations we undertook in 2015-16 that involved UK government departments, agencies and some other UK public organisations.

Reports about government

Close up image of a car wheel

Driven to despair

19 October 2016

Our investigation into how drivers have been let down by the Driver and Vehicle Licensing Agency

Reports about government

Image of a fast moving train

Report of the results of an investigation into a complaint about High Speed 2 Ltd (HS2 Ltd)

26 November 2015

Our report on the results of an investigation into a complaint about High Speed 2 Ltd (HS2 Ltd).

Reports about government

This report provides a summary of the key statistics we have collected about the complaints we have handled, and the investigations we undertook in 2015-16 that involved UK government departments, agencies and some other UK public organisations.

Complaints about UK government departments and agencies and some UK public organisations 2014-15

10 November 2015

A report highlighting the complaints about UK government departments and agencies and some UK public organisations 2014-15

Reports about government

A report by the Parliamentary Ombudsman on an investigation into a complaint about the Electoral Commission

17 July 2014

Reports about government

Home Office failures put a family in danger

7 July 2014

A report by the Parliamentary Ombudsman on an investigation into a complaint by Mrs A and her family about the Home Office

Reports about government

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