UK Central Government Complaint Standards Easy Read

Ideas about the rules government organisations should follow when they look at a complaint.

Read about the UK Government Complaint Standards here or download the Easy Read Complaint Standards (PDF 846.71KB)

About Complaint Standards

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All government organisations must have a policy that says what they will do when someone makes a complaint.

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Government organisations look after service like transport, housing, health, education and jobs.

 

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A policy is a list of rules. It tells staff what they must do.

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A complaint is when you tell an organisation or service you are unhappy about something that has happened.

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The Complaint Standards are the important things an organisations should put in their policy.

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All organisations must use the Complaint Standards to help write their policy.

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This means all government organisations will handle complaints in a similar way.

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This page tells you what we think should be included in the Standards.

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We would like you to read our ideas and tell us what you think. We have a questionnaire that goes with these Standards.