This report shares the results of a survey carried out among the international Ombudsman community to find out what leadership challenges they were facing as a result of the COVID-19 pandemic and other crises going forward.
It is based on responses from 53 Ombudsman schemes in 37 different countries representing 24% of International Ombudsman Institute (IOI) members.
To read the full report download The Art of the Ombudsman: leadership through international crisis [PDF 1MB]
Watch Rob Behrens' presentation on the report for the International Ombudsman's Institute global conference below.
The Art of the Ombudsman Presentation