Our Service Charter makes commitments about the service we provide at different stages of our process. We use these commitments to measure how well we are delivering our service and understand where we need to improve.
We developed our Service Charter with people who have used our service and the organisations we investigate and work with, to find out what matters to them.
We publish our performance on a quarterly basis. These results show how we performed against our Service Charter from October to December 2018 (Quarter 3 2018/19).