UK Central Government Complaint Standards Easy Read

2. Welcoming complaints

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Organisations will make it quick and easy to complain. They will tell people:

  • how to complain

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  • who can complain

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  • what will happen next

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  • how long it will take to sort out the complaint

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  • how to get advice and support

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People who complain will know that they will not be treated unfairly because of the complaint.

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Making a complaint will be made as easy as possible. For example, by:

  • making Easy Read and audio versions of information

 

or

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  • accepting complaints by phone instead of using a form