UK Central Government Complaint Standards Easy Read

What the Complaint Standards do

The Standards say how organisations will:

Image removed.

  • learn from complaints

Image removed.

  • make it quicker and easier for people to complain

Image removed.

  • treat people fairly

Image removed.

  • find out the facts

Image removed.

  • use complaints to make services better

 

The Standards say how staff must:

Image removed.

  • communicate with the person who has complained

Image removed.

  • find out what happened

Image removed.

  • tell you what is happening to your complaint, and what to expect

Image removed.

  • make sure the organisation learns from the complaint