Publications

Our Service Charter explains what you can expect from us when you ask us to look into a complaint. This is to give you confidence in our service. It also explains what we need from you in return.

An investigation report into how the NHS failed to properly investigate the death of a three-year old child.

This is our response to the feedback collated in the independent report ‘Creating a Service Charter for the Parliamentary and Health Service Ombudsman’ by the Office for Public Management (OPM).

This report focuses on nine experiences drawn from recent complaints we have investigated, which best illustrate the problems we are seeing with regards to unsafe discharge from hospital.

We want to use our own experience of investigating complaints about GP practices to help the NHS support general practice to do better.

Information on how to raise a concern, give feedback or make a complaint to a general practice, if you are unhappy with the treatment or service you, a family member or someone you care for has received from a GP practice.

Complaints and concerns are a valuable source of feedback that can help your practice improve its service. We’ve put together ten tips to help you improve the way your practice handles complaints.

You can complain if you are unhappy with the service you have received from the NHS in England. This easy read leaflet gives you ten top tips.