Publications

Graphics from opportunity to improve report

An opportunity to improve

18 March 2016

We want to use our own experience of investigating complaints about GP practices to help the NHS support general practice to do better.

Reports about NHS

Complaint handling tips for GPs

18 March 2016

Complaints and concerns are a valuable source of feedback that can help your practice improve its service. We’ve put together ten tips to help you improve the way your practice handles complaints.

Leaflets

Tips on making a complaint about UK government services (Large print)

26 February 2016

If you are unhappy about your experience of a UK government department or some other public organisation, you have a right to complain. This large print leaflet gives you top tips for complaining.

Leaflets

Graphic for complaining about UK government leaflet

Tips on making a complaint about UK government services

26 February 2016

Leaflets

Tips on making a complaint to the NHS in England (Large print)

26 February 2016

You can complain if you are unhappy with the service you have received from the NHS in England. This large print leaflet gives you ten top tips.

Leaflets

Graphic for complaining about NHS in England leaflet

Tips on making a complaint to the NHS in England

26 February 2016

Leaflets

Graphic of easy read leaflet how to complain about the NHS

Tips on making a complaint to the NHS in England (Easy read)

26 February 2016

You can complain if you are unhappy with the service you have received from the NHS in England. This easy read leaflet gives you ten top tips.

Leaflets

Creating a Service Charter for the Ombudsman - report by OPM

1 February 2016

The Office for Public Management (OPM) was commissioned by us in November 2014 to design and run a set of consultation and research activities around the development of a new service charter.

Research

Breaking down the barriers: Older people and complaints about health care

30 December 2015

A report providing a number of broad recommendations for healthcare policy makers and organisations to improve older peoples’ experiences of the complaints system.

Reports about NHS

A review into the quality of NHS complaints investigations where serious or avoidable harm has been alleged

8 December 2015

This report explains the findings of our research, highlights the issues we have identified, and sets out the action we believe needs to be taken to improve the quality of NHS investigations.

Reports about NHS