Publications

The roles of the Parliamentary and Health Service Ombudsman and NHS Resolution: Information for NHS trusts

1 February 2019

This document is for NHS trusts in England, particularly those staff who manage complaints and/or compensation claims raised against their trust.

Reports about NHS

Blowing the whistle: an investigation into the Care Quality Commission’s regulation of the Fit and Proper Persons Requirement

19 December 2018

Reports about NHS

Complaints about the NHS in England: Quarter 2 2018-19

17 December 2018

This report presents statistics on complaints about the NHS in England from July to September 2018 (Quarter 2 – 2018-19).

Reports about NHS

Complaints about UK government departments and agencies-Publications image

Complaints about UK government departments and agencies 2017-18

17 December 2018

In 2017-18, we handled 6,606 complaints from the public about government departments, their agencies and other UK public organisations.

Reports about government

Performance against our Service Charter 2018/19 Quarter 2 (July to September)

13 December 2018

Our Service Charter makes commitments about the service we provide at different stages of our process. We publish the results each quarter. These results show how we performed against our Service Charter from July to September 2018.

Cross-border mental healthcare: Letter to Secretary of State for Health and Social Care in England and Cabinet Secretary for Health and Social Services in Wales

26 November 2018

Performance against our Service Charter 2018/19 Quarter 1 (April to June)

11 October 2018

Corporate publications

Submission to the independent review of the Fit and Proper Persons Test

3 October 2018

Our submission to the independent review of the Fit and Proper Persons Test.

Consultation responses

Complaints about the NHS in England: Quarter 1 2018-19

4 September 2018

This report presents statistics on complaints about the NHS in England from April to June 2018 (Quarter 1).

Reports about NHS

Annual report 2017-2018

18 July 2018

Our 2017-18 annual report gives details of our performance over the past 12 months, including financial reports and statistical information about the complaints we receive. We lay our annual reports before Parliament each year.

Corporate publications

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