Peer Review of the Catalan Ombudsman Service
26 June 2020
The peer review of the Catalan Ombudsman service by Ombudsman Rob Behrens and Federal Ombudsman of Belgium, Catherine De Bruecker.
Publications
Response to the Ministry of Justice Consultation on Improving the Victims’ Code
28 May 2020
Consultation responses
Balancing Evidence Guidance
7 May 2020
This guidance sets out the approach we will take when considering and assessing evidence.
Corporate publications
Equality, Diversity and Inclusion Strategy 2020-2024
14 April 2020
Creating and maintaining an equal, diverse and inclusive Ombudsman service is vital for individuals who work for us. It is also important for people who bring their complaints to us and those we investigate as we carry out our work.
Corporate publications
The Ombudsman’s Casework Report 2019
5 March 2020
Our first annual Ombudsman’s Casework Report includes information on cases we closed in 2019 about the NHS in England, UK government departments and other public organisations.
Corporate publications
Survey of experiences of NHS mental health care in England
19 February 2020
Our survey asked people about their experiences of using NHS mental health services in England. The survey results show that people continue to experience the five common failings we identified in our Maintaining Momentum report.
Reports about NHS
Performance against our Service Charter 2019/20 Quarter 2 (July to September)
14 January 2020
Our Service Charter makes commitments about the service we provide at different stages of our process. We publish the results each quarter. These results show how we performed against our Service Charter from July to September 2019.
Corporate publications
Report of a review into PHSO’s handling of Mr Nic Hart’s case from August 2014 to December 2017
9 January 2020
This report sets out the findings of our review into the way we handled Mr Nic Hart’s complaint about the NHS care and treatment of his daughter, and subsequent investigation.
Reports about NHS