Publications by type

Consultation responses Corporate publications Leaflets Reports about government Reports about NHS Research
Close up image of a car wheel
Driven to despair
19 October 2016
Our investigation into how drivers have been let down by the Driver and Vehicle Licensing Agency
Reports about government
Business plan 2016-17
16 August 2016
Our business plan for 2016-17 sets out our strategic objectives, success criteria and key deliverables for the year.
Corporate publications
Our Service Charter
Our Service Charter
26 July 2016
Our Service Charter explains what you can expect from us when you ask us to look into a complaint. This is to give you confidence in our service. It also explains what we need from you in return.
Learning from mistakes report
Learning from mistakes
18 July 2016
An investigation report into how the NHS failed to properly investigate the death of a three-year old child.
Reports about NHS
Graphic from the service charter
Response to the Service Charter consultation
1 July 2016
This is our response to the feedback collated in the independent report ‘Creating a Service Charter for the Parliamentary and Health Service Ombudsman’ by the Office for Public Management (OPM).
Graphics from opportunity to improve report
An opportunity to improve
18 March 2016
We want to use our own experience of investigating complaints about GP practices to help the NHS support general practice to do better.
Reports about NHS
Graphic from how to raise a concern leaflet
How to raise concerns or complaints about a GP practice
18 March 2016
Information on how to raise a concern, give feedback or make a complaint to a general practice, if you are unhappy with the treatment or service you, a family member or someone you care for has received from a GP practice.
Photo of GP talking to patient
Complaint handling tips for GPs
18 March 2016
Complaints and concerns are a valuable source of feedback that can help your practice improve its service. We’ve put together ten tips to help you improve the way your practice handles complaints.