Publications

Tips on making a complaint to the NHS in England (Large print)

26 February 2016

You can complain if you are unhappy with the service you have received from the NHS in England. This large print leaflet gives you ten top tips.

Leaflets

Graphic for complaining about NHS in England leaflet

Tips on making a complaint to the NHS in England

26 February 2016

Leaflets

Graphic of easy read leaflet how to complain about the NHS

Tips on making a complaint to the NHS in England (Easy read)

26 February 2016

You can complain if you are unhappy with the service you have received from the NHS in England. This easy read leaflet gives you ten top tips.

Leaflets

Creating a Service Charter for the Ombudsman - report by OPM

1 February 2016

The Office for Public Management (OPM) was commissioned by us in November 2014 to design and run a set of consultation and research activities around the development of a new service charter.

Research

Breaking down the barriers: Older people and complaints about health care

30 December 2015

A report providing a number of broad recommendations for healthcare policy makers and organisations to improve older peoples’ experiences of the complaints system.

Reports about NHS

A review into the quality of NHS complaints investigations where serious or avoidable harm has been alleged

8 December 2015

This report explains the findings of our research, highlights the issues we have identified, and sets out the action we believe needs to be taken to improve the quality of NHS investigations.

Reports about NHS

Report of the results of an investigation into a complaint about High Speed 2 Ltd (HS2 Ltd)

26 November 2015

Our report on the results of an investigation into a complaint about High Speed 2 Ltd (HS2 Ltd).

Reports about government

This report provides a summary of the key statistics we have collected about the complaints we have handled, and the investigations we undertook in 2015-16 that involved UK government departments, agencies and some other UK public organisations.

Complaints about UK government departments and agencies and some UK public organisations 2014-15

10 November 2015

A report highlighting the complaints about UK government departments and agencies and some UK public organisations 2014-15

Reports about government

Annual report 2014-2015

9 November 2015

Our 2014-15 annual report gives details of our performance over the past 12 months, including financial reports and statistical information about the complaints we receive. We lay our annual reports before Parliament each year.

Corporate publications

Complaints about acute trusts 2014-15

15 October 2015

This report details the information we have collected about complaints involving acute trusts in England in 2014‑15.

Reports about NHS