Publications

Midwifery supervision and regulation: A report by the Health Service Ombudsman of an investigation into a complaint from Mr L

10 December 2013

This is one of three complaints we are publishing which deal with midwifery supervision and regulation under the SHA.

Reports about NHS

Care and treatment in a care home

30 November 2013

A report by the Health Service Ombudsman and the Local Government Ombudsman on a joint investigation

Reports about NHS

Sexual assault abroad

26 November 2013

A report by the Parliamentary Ombudsman on an investigation into a complaint about the Foreign and Commonwealth Office

Reports about government

Hospital fails to diagnose breast cancer

23 October 2013

A report into how a hospital failed to diagnose breast cancer.

Reports about NHS

Time to act: Severe sepsis: rapid diagnosis and treatment saves lives

12 September 2013

This is our first clinical report. It focuses on ten complaints we investigated about patients with severe sepsis who did not receive the treatment they urgently needed.

Reports about NHS

Designing good together: transforming hospital complaint handling

25 August 2013

This report is about the third piece of research which brought together patients, complainants, carers and NHS staff to participate in a two–day workshop on the NHS Hospital complaints system.

Reports about NHS

Annual report 2012-2013

11 July 2013

Our 2012 -13 annual report gives details of our performance over the past 12 months, including financial reports and statistical information about the complaints we receive.

Corporate publications

Report by the Health Service Ombudsman for England of an investigation into a complaint made by Mr and Mrs M

20 May 2013

This report is about a young woman with physical and learning disabilities who sadly died in January 2009.

Reports about NHS

Our strategic plan 2013-2018: delivering more impact for more people

1 May 2013

Corporate publications

The NHS hospital complaints system: A case for urgent treatment?

29 April 2013

The NHS provides a great service for thousands of people every day. But sometimes things go wrong. When this happens, how people and organisations deal with it determines whether confidence and trust in the service has been restored.

Reports about NHS