This report highlights the independent research carried out by IFF Research with members of the voluntary pressure group, PHSO the Facts. The aim was to find out what they thought needs to change in our organisation.
Our 2013-2014 annual report gives details of our performance over the past 12 months, including financial reports and statistical information about the complaints we receive. We lay our annual reports before Parliament each year.
An investigation into a complaint from Mr and Mrs Morrish about The Cricketfield Surgery, NHS Direct, Devon Doctors Ltd, South Devon Healthcare NHS Foundation Trust and NHS Devon Plymouth and Torbay Cluster