Complaints about the NHS in England: Quarter 1 2019-20
18 December 2019
This report presents statistics on complaints about the NHS in England (Quarter 1 2019-20).
Reports about NHS
Publications
Our business plan 2019-20
22 November 2019
Our plan sets out how we intend to deliver against the second year of our three year strategy.
Corporate publications
Performance against our Service Charter 2019/20 Quarter 1 (April to June)
28 October 2019
Our Service Charter makes commitments about the service we provide at different stages of our process. We publish the results each quarter. These results show how we performed against our Service Charter from April to June 2019.
Corporate publications
Briefing for peers on the Health Service Safety Investigations Bill
25 October 2019
We have briefed peers ahead of the Second Reading of the Health Service Safety Investigations Bill in the House of Lords.
Consultation responses
Complaints about the NHS in England Quarter 4 2018-19
8 August 2019
This report presents statistics on complaints about the NHS in England (Quarter 4 2018-19).
Reports about NHS
Annual report and accounts 2018-2019
22 July 2019
Our 2018-2019 annual report and accounts gives details of our performance over the past 12 months, including financial reports and statistical information about the complaints we receive. We lay our annual reports and accounts before Parliament each year.
Corporate publications
Second PHSO investigation into the Care Quality Commission’s regulation of the Fit and Proper Persons Requirement
18 July 2019
This is the report of our second investigation into the Care Quality Commission’s (CQC) regulation of the Fit and Proper Persons Requirement (FPPR).
Reports about NHS
Performance against our Service Charter 2018/19 Quarter 4 (January to March)
3 July 2019
Our Service Charter makes commitments about the service we provide at different stages of our process. We publish the results each quarter. These results show how we performed against our Service Charter from January to March 2019.
Corporate publications
Submission to PACAC's follow up inquiry on Ignoring the Alarms
7 May 2019
Our written evidence submitted to the Public Administration and Constitutional Affairs Select Committee (PACAC) to inform their follow up inquiry into our Ignoring the Alarms report.
Consultation responses