Publications

A complaint about the Ministry of Justice's failure to properly communicate with a member of the public

20 July 2020

The Ministry of Justice failed to properly communicate with a member of the public about a potential local independent inquiry into the disposal of ashes following the death of their baby and others.

Reports about government

Annual Report and Accounts 2019-20

20 July 2020

Our 2019-20 Annual Report and Accounts give details of our performance over the past 12 months, including financial reports and statistical information about the complaints we receive. We lay our annual reports Parliament each year.

Corporate publications

Making Complaints Count: Supporting complaints handling in the NHS and UK Government Departments (Executive Summary)

15 July 2020

Reports about NHS

Making Complaints Count: Supporting complaints handling in the NHS and UK Government Departments

15 July 2020

This report follows an invitation from the House of Commons Select Committee on Public Administration and Constitutional Affairs to explore the state of local complaints handling across the NHS and UK Government departments.

Reports about NHS

A letter to the Chancellor of the Duchy of Lancaster, Michael Gove, about a Government inquiry into Covid-19

1 July 2020

Rob Behrens wrote to the Chancellor of the Duchy of Lancaster, Michael Gove, to ask about the Government's plans for an inquiry into the handling of the Covid-19 pandemic.

Corporate publications

Peer Review of the Catalan Ombudsman Service

26 June 2020

The peer review of the Catalan Ombudsman service by Ombudsman Rob Behrens and Federal Ombudsman of Belgium, Catherine De Bruecker.

PHSO response to draft Framework for involving patients in patient safety

9 June 2020

Response to the Ministry of Justice Consultation on Improving the Victims’ Code

28 May 2020

Consultation responses

Balancing Evidence Guidance

7 May 2020

This guidance sets out the approach we will take when considering and assessing evidence.

Corporate publications

Equality, Diversity and Inclusion Strategy 2020-2024

14 April 2020

Creating and maintaining an equal, diverse and inclusive Ombudsman service is vital for individuals who work for us. It is also important for people who bring their complaints to us and those we investigate as we carry out our work.

Corporate publications