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PHSO Stakeholder Surveys 2021
22 March 2022
The results of 2021 PHSO’s stakeholder surveys are based on responses from over 4,000 members of the public, over 100 MPs and 36 external stakeholders, including other ombudsman services and advocacy groups.
Research
UK Central Government Complaint Standards
22 March 2022
The new UK Central Government Complaint Standards will help make the complaints process quicker and easier. The Standards will also help organisations learn from complaints so they can make lasting improvements to services.
Reports about government