Our Service Charter makes commitments about the service we provide at different stages of our process. We publish the results each quarter. These results show how we performed against our Service Charter from October-December 2016.
A new report by the Local Government Ombudsman and Parliamentary and Health Service Ombudsman explains the work of the ombudsmen’s Joint Working Team, which was set up in 2015 to investigate the most complex joint health and social care complaints.
This report provides a summary of the key statistics we have collected about the complaints we have handled, and the investigations we undertook in 2015-16 that involved UK government departments, agencies and some other UK public organisations.
Our 2015-16 annual report gives details of our performance over the past 12 months, including financial reports and statistical information about the complaints we receive. We lay our annual reports before Parliament each year.