Publications

Complaints about the NHS in England Quarter 3 2018-19

8 April 2019

This report presents statistics on complaints about the NHS in England (Quarter 3 2018-19).

Reports about NHS

Submission to National Audit Office investigation into healthcare penalty charge notices

3 April 2019

Consultation responses

Performance against our Service Charter 2018/19 Quarter 3 (October to December)

28 March 2019

Our Service Charter makes commitments about the service we provide at different stages of our process. We publish the results each quarter. These results show how we performed against our Service Charter from October to December 2018.

Corporate publications

Clinical Advice Review: Final report and our response

21 March 2019

Our response to the findings and recommendations of the Clinical Advice Review.

Corporate publications

Response to call for evidence by Independent Chief Inspector for Borders and Immigration

12 March 2019

Our response to a call for evidence regarding the complaint handling of four Home Office agencies.

Consultation responses

The roles of the Parliamentary and Health Service Ombudsman and NHS Resolution: Information for NHS trusts

1 February 2019

This document is for NHS trusts in England, particularly those staff who manage complaints and/or compensation claims raised against their trust.

Reports about NHS

Blowing the whistle: an investigation into the Care Quality Commission’s regulation of the Fit and Proper Persons Requirement

19 December 2018

Reports about NHS

Complaints about the NHS in England: Quarter 2 2018-19

17 December 2018

This report presents statistics on complaints about the NHS in England from July to September 2018 (Quarter 2 – 2018-19).

Reports about NHS

Complaints about UK government departments and agencies-Publications image

Complaints about UK government departments and agencies 2017-18

17 December 2018

In 2017-18, we handled 6,606 complaints from the public about government departments, their agencies and other UK public organisations.

Reports about government

Performance against our Service Charter 2018/19 Quarter 2 (July to September)

13 December 2018