Publications

From 1 October 2026 we are the Public Service Ombudsman. Publications from before this date use our previous name of Parliamentary and Health Service Ombudsman.

Publications by type

Close up image of a car wheel
Driven to despair
19 October 2016
Our investigation into how drivers have been let down by the Driver and Vehicle Licensing Agency
Reports about government
Dying without dignity report cover
Dying without dignity
20 May 2015
End of life care could be improved for up to 355,000 people a year in England, according to a report published today by the Parliamentary and Health Service Ombudsman
Reports about NHS
My expectations for raising concerns and complaints
18 November 2014
This vision aims to align the health and social care sector on what good looks like from the user perspective when raising concerns and complaints about health and social care.
Reports about NHS
Principles of good administration
10 February 2009
One of three sets of Principles which outline the approach we believe public organisations should adopt when delivering good administration and customer service, and how to respond when things go wrong.
Corporate publications
Principles of good complaint handling
10 February 2009
One of three sets of Principles which outline the approach we believe public organisations should adopt when delivering good administration and customer service, and how to respond when things go wrong.
Corporate publications
Principles for remedy
10 February 2009
One of three sets of Principles which outline the approach we believe public organisations should adopt when delivering good administration and customer service, and how to respond when things go wrong.
Corporate publications