Publications by type

Consultation responses Corporate publications Leaflets Reports about government Reports about NHS Research
Annual report 2012-2013
11 July 2013
Our 2012 -13 annual report gives details of our performance over the past 12 months, including financial reports and statistical information about the complaints we receive.
Corporate publications
The NHS hospital complaints system: A case for urgent treatment?
29 April 2013
The NHS provides a great service for thousands of people every day. But sometimes things go wrong. When this happens, how people and organisations deal with it determines whether confidence and trust in the service has been restored.
Reports about NHS
Business plan 2012-13
9 August 2012
Our 2012-13 Business plan sets out our direction and what we will achieve in the coming year.
Corporate publications