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The roles of the Parliamentary and Health Service Ombudsman and NHS Resolution: Information for NHS trusts

1 February 2019

This document is for NHS trusts in England, particularly those staff
who manage complaints and/or compensation claims raised against
their trust.

It outlines the roles of the Parliamentary and Health Service Ombudsman and
NHS Resolution and how our services overlap and interact.

It also provides guidance to help staff decide when to involve us in complaints or compensation claims.