August 2016 performance statistics

Last month saw an increase of nearly 19% in enquiries compared to the same period last year.

 Aug 2016April to Aug 2016/17April to Aug 2015/16
All enquiries received2,94713,60411,415
Assessments: enquiries we take a closer look at7583,3163,079
Ongoing NHS investigations1,8961,8961,672
Ongoing Parliamentary investigations281281323
Total completed health investigations3151,5601,280
Total completed Parliamentary investigations59245299
Total investigations completed3742,8051,579

 

We investigate complaints about the NHS in England and UK government departments and their agencies.

Enquiries

Enquiries received are the number of concerns we saw about the NHS in England and UK government departments and their agencies. Many customers come to us seeking advice on where and how to complain and we provide them with that information. Where customers have completed the service provider's complaints process, the enquiry is taken on as a complaint to be assessed.

Assessments

Assessments are the number of complaints we considered in further detail. Once we have looked at matters such as the length of time since the customer became aware of events and the availability of a legal remedy, complaints will be accepted for investigation if it appears there maybe an outstanding injustice due to service failure or maladministration.