During 2016/17 we completed 9% more investigations that we did during 2015/16.
| March 2017 | Apr to Mar 2016/17 | Apr to Mar 2015/16 | |
|---|---|---|---|
| All enquiries received | 3,283 | 31,226 | 28,936 |
| Assessments: enquiries we take a closer look at | 991 | 7,738 | 7,716 |
| Ongoing NHS investigations | 1,463 | 1,463 | 1,761 |
| Ongoing Parliamentary investigations | 229 | 229 | 373 |
| Total completed health investigations | 318 | 3,715 | 3,185 |
| Total completed Parliamentary investigations | 47 | 524 | 676 |
| Total investigations completed | 365 | 4,239 | 3,861 |
We investigate complaints about the NHS in England and UK government departments and their agencies.
Enquiries
Enquiries received are the number of concerns we saw about the NHS in England and UK government departments and their agencies. Many customers come to us seeking advice on where and how to complain and we provide them with that information. Where customers have completed the service provider's complaints process, the enquiry is taken on as a complaint to be assessed.
Assessments
Assessments are the number of complaints we considered in further detail. Once we have looked at matters such as the length of time since the customer became aware of events and the availability of a legal remedy, complaints will be accepted for investigation if it appears there maybe an outstanding injustice due to service failure or maladministration.