Key facts
From April to June 2019, we:
- completed initial checks on 6,474 health complaints and referred 1,422 for an assessment – step two in our process
- assessed 1,416 health complaints and passed 208 to our investigations team – step three in our process
- accepted 208 health complaints for investigation concerning 238 NHS organisations
- closed 343 investigations concerning 401 NHS organisations
- made 342 recommendations for health investigations we upheld or partly upheld.
Download our report on Complaints about the NHS in England: Quarter 1 2019-20 [PDF 2.22 MB]