Welcome to the Parliamentary and Health Service Ombudsman

We make final decisions on complaints that have not been resolved by the NHS in England and UK government departments and other public organisations. We do this fairly and without taking sides. Our service is free.

Read our Annual Report and Accounts 2018-2019

Information for people who want to make a complaint

Before you come to us

Getting advice and support

What we can and can't do

Information for:

People who want to complain

Advocates and representatives

Organisations we investigate

Featured

Read our report about Complaints about the NHS in England (Quarter 4 2018-19)

Listen to our latest podcast with Marie Anderson

Second PHSO investigation into the Care Quality Commission’s regulation of the Fit and Proper Persons Requirement

Complaints about communication of changes to women’s State Pension age