Annual Report 2016-17: Much to be proud of

The Ombudsman's Annual Report and Account 2016-17
Parliamentary and Health Service Ombudsman

This week we published the Parliamentary and Health Service Ombudsman’s Annual Report for 2016-17. This shows that as the service continues to transform itself, we have much to be proud of.

Our organisation has improved its performance on last year, not least by investigating more complaints than 2015-16, reducing waiting times and reducing the overall time to conclude cases.

As this year also marks our 50th anniversary, it is an important opportunity to celebrate the contribution of all those who work so hard to provide an effective, efficient service for those who complain.

Vital role of Ombudsman

The Parliamentary and Health Service Ombudsman plays a vital role in achieving redress for people who have experienced wrongdoing, improving public services, and helping organisations to learn from their mistakes.

In the coming year we will increase our efforts to investigate complaints with greater speed and focus. We will continue to review and consider our relationships with people who use our service, organisations we investigate and other stakeholders to promote mutual understanding, respect and trust.

Much to be done to modernise the service

We will work closely with our sister ombudsman organisations, particularly the Local Government and Social Care Ombudsman, to learn from their experiences and work together where this is sensible, cost effective and beneficial to all concerned.

There is much to be done to make the organisation more efficient and more effective as we continue the journey to modernise the service.