We are very grateful to Julie Mellor for her contribution in leading the transformation of the Parliamentary and Health Service Ombudsman.
'With her at the helm, the ombudsman service has opened its doors to more people than ever before, providing justice to the very many people who have been failed by public services.
'Julie Mellor has actively listened to those who use the ombudsman service and acted on their feedback. As a result people are now increasingly getting the service they need and expect.
'Using casework to shine a light on the human impact of public service failures, she has supported Parliament in holding the Government to account. Many of her reports, such as A review into the quality of NHS investigations where serious or avoidable harm has been alleged and A report of investigations into unsafe discharge from hospital, have put patient safety firmly on the political agenda.
'Whilst we respect her decision, we very much regret that we shall be losing someone of such vision, passion and commitment. She has given power and a voice to people who have been let down by public services. She will be missed.'
4 July 2016