Radio Ombudsman is our regular podcast featuring conversations on a range of topics such as NHS investigations, good complaint handling and improving public services. Hosted by Ombudsman Rob Behrens, it generates lively discussion and interesting ideas.
Radio Ombudsman #13: Rosemary Agnew on the benefits of being a Complaints Standards Authority
In our latest Radio Ombudsman podcast Rosemary Agnew, Scottish Public Services Ombudsman, tells Rob Behrens how a model complaints handling process can benefit individuals and public services as a whole.
Radio Ombudsman #12: Rachel Power on putting patients at the heart of NHS care
Rachel Power, CEO of the Patients Association, talks to Rob Behrens about the importance of listening to patients, and making sure their voices are heard and acted upon. Rob and Rachel also explore how our organisations can work together to improve complaint handling.
Radio Ombudsman #11: Marie Anderson on the case for own-initiative powers
Rob Behrens talks to Marie Anderson, the Northern Ireland Public Services Ombudsman, Northern Ireland Judicial Appointments Ombudsman and Northern Ireland Local Government Commissioner for Standards. Marie discusses why own-initiative powers are essential for ombudsman organisations and explains how her office takes a human rights-based approach to investigations.
Radio Ombudsman #10: Being an Ombuds across borders
Rob Behrens talks to Jenna Brown, Ombuds at the University of Denver and founder member of the European Network of Ombudsmen in higher education. Jenna shares her experience of being a higher education Ombudsman in the US and her passion for sharing learning among the global ombuds community.
Radio Ombudsman #9: Avoiding the avoidable to improve the safety of NHS care
Former Chief Medical Officer and patient safety expert Sir Liam Donaldson delivers his presentation on avoidable deaths at the Ombudsman's 2018 Open Lecture. Rob Behrens discusses the Ombudsman's role in working with regulators, organisations and people who use our services to improve patient safety.
Radio Ombudsman #8: The importance of speaking up in the NHS
Rob Behrens talks to Dr Henrietta Hughes, the National Guardian for the NHS. Dr Hughes explains how her career as a GP has helped her in her national role and how NHS organisations can better support their Freedom To Speak Up Guardians.
Radio Ombudsman #7: Driving improvements in NHS mental health care
Parliamentary and Health Service Ombudsman Rob Behrens talks to Claire Murdoch, NHS England’s National Director for Mental Health. Claire explains how the NHS is using vital insights and learning from our recent reports to improve mental health care provision.
Radio Ombudsman #6: Making the NHS safer for patients
Rob Behrens talks to patient safety campaigner James Titcombe, whose son Joshua sadly died at Furness General Hospital nine days after his birth.
James shares his personal experience of bringing his case to the Ombudsman. He reflects on how patient safety has improved since and how his own experience has helped bring about crucial changes to process and culture in both the NHS and the PHSO.
Radio Ombudsman #5: What it takes to be an effective Ombudsman
Parliamentary and Health Service Ombudsman, Rob Behrens talks to European Ombudsman, Emily O’Reilly about what it takes to be an effective ombudsman from a European perspective.
Rob and Emily cover a range of topics from the different levels of power at an ombudsman’s disposal to the importance of impartiality and dignity in decision making. They also discuss their roles as ombudsmen in relation to Brexit.
Radio Ombudsman #4: The transformation of the Care Quality Commission
Sir David Behan, outgoing Chief Executive of the Care Quality Commission, talks to Rob Behrens about how he turned the organisation around, sharing valuable learning on the core elements of a successful transformation programme.
He also shares his thoughts on the big issues facing health and social care, and offers advice for young people starting out in their public service careers.
Radio Ombudsman #3: Approaches to mediation and dispute resolution
Rob Behrens in conversation with Sarah Barclay, Founder of the Medical Mediation Foundation, Co-Director of the Evelina Resolution Project and HSJ NHS Innovator award winner. Drawing on her many years of expertise in this field, Sarah helps us understand how mediation can be used more effectively in the health service alongside adjudication.
Radio Ombudsman #2: The challenges of being an Ombudsman
Local Government and Social Care Ombudsman, Michael King, and Parliamentary and Health Service Ombudsman, Rob Behrens, have a frank and open discussion about the challenges facing their organisations, ways of learning from each other and ombudsman reform.
Radio Ombudsman #1: How can the NHS and the PHSO get better at learning from mistakes?
A candid discussion with photographer, father and patient safety campaigner Scott Morrish about how the NHS can create a just, learning culture and what the Ombudsman needs to do to improve its service.