Please note, our helpline will be closed:
from 3pm Tuesday 17 December until 9am Wednesday 18 December
and from Tuesday 24 December 2024 until Thursday 2 January 2025.
We independently investigate complaints about UK government departments, other public organisations and the NHS in England. We believe complaints have the power to reveal the truth, create lasting change and inspire a better relationship between people and public services. Our service is free, fair and open to everyone.
