I am writing in response to your email of 20 July 2015, in which you asked for information about the number of times PHSO was contacted last year.
Please find in the attached table details of the number of times PHSO was contacted during the past two business years, which includes the method of contact and also the number of individuals these instances are likely to reflect. Please note that when an individual contacts us they may not always provide their name. Where this has happened, we have counted each anonymous contact as a separate individual.
I hope you have found this information helpful.
FOI/DP Officer
Parliamentary and Health Service Ombudsman
August 2015