The number of reviews carried out by PHSO external reviewers between the business years 2011/12, 2012/13 and 2013/14
Please confirm the total number of cases dealt with by PHSO 2013/14 that were externally reviewed.
Please confirm the number of cases that were reviewed by external reviewers in years 2011/12, 2012/13 and 2013/14 and those cases that were upheld by the external reviewers.
You have asked for information about the number of reviews carried out by external reviewers over the past three business years. Please find this information listed below:
- 2011/12: 261
- 2012/13: 202
- 2013/14: 25
Please note that these figures relate to reviews that were resolved by an external reviewer where the initial request for review was during the relevant financial year.
Of these, records show that the following numbers of complaints were resolved during the relevant business year as either partly or fully upheld:
- 2011/12: 21
- 2012/13: 30
- 2013/14: 15
I hope that this information is helpful.
Yours sincerely
FOI/DP Officer
Parliamentary and Health Service Ombudsman