Ms E's mother was admitted to the ward in the final stages of illness to build up fluids and weight.
What happened
Ms E witnessed a number of basic errors and found staff to be unhelpful and rude. Ms E was not reassured that staff fully understood the medical situation, or gave the best possible medical care. Ms E was particularly concerned about the lack of doctor cover after 5pm.
What we found
The Trust had properly recognised failings in care and made real changes to address them. But it did not do enough to reassure Ms E that was the case.
Putting it right
The Trust told Ms E about the changes it had made as a result of her complaint.
Health or Parliamentary
Health
Organisations we investigated
South Essex Partnership University NHS Foundation Trust
Location
Essex
Complainants' concerns
?
Not applicable
Result
Recommendation to learn lessons or draw up an action plan