Inpatient care on a ward

Summary 201 |

Ms E's mother was admitted to the ward in the final stages of illness to build up fluids and weight.


What happened

Ms E witnessed a number of basic errors and found staff to be unhelpful and rude. Ms E was not reassured that staff fully understood the medical situation, or gave the best possible medical care. Ms E was particularly concerned about the lack of doctor cover after 5pm.

What we found

The Trust had properly recognised failings in care and made real changes to address them. But it did not do enough to reassure Ms E that was the case.

Putting it right

The Trust told Ms E about the changes it had made as a result of her complaint.

Health or Parliamentary
Health
Organisations we investigated

South Essex Partnership University NHS Foundation Trust

Location

Essex

Complainants' concerns ?

Not applicable

Result

Recommendation to learn lessons or draw up an action plan