Mr V complained that A4e, a company which was working for Jobcentre Plus to support people into work, did not fully address his complaints. He considered its payment of £25, which was the result of the Independent Case Examiner's (ICE) investigation of his complaint, did not put things right.
cSBody
Health or Parliamentary
Parliamentary
Organisations we investigated
Jobcentre Plus
Independent Case Examiner (ICE)
Jobcentre Plus
Independent Case Examiner (ICE)
Location
UK
Complainants' concerns
?
Delayed replying to complaint
Did not apologise properly or do enough to put things right
Did not explain how to take complaint further
Result
Compensation for non-financial loss