Poor complaint handling by organisation working for Jobcentre Plus

Summary 456 |

Mr V complained that A4e, a company which was working for Jobcentre Plus to support people into work, did not fully address his complaints. He considered its payment of £25, which was the result of the Independent Case Examiner's (ICE) investigation of his complaint, did not put things right.


cSBody
Health or Parliamentary
Parliamentary
Organisations we investigated

Jobcentre Plus

Independent Case Examiner (ICE)

Jobcentre Plus

Independent Case Examiner (ICE)

Location

UK

Complainants' concerns ?

Delayed replying to complaint

Did not apologise properly or do enough to put things right

Did not explain how to take complaint further

Result

Compensation for non-financial loss