We launched our new website in January and are looking at what we need to do next to deliver the online services that our customers want and need. Over the last few weeks we’ve been carrying out a telephone survey with members of the public, customers, advocates and complaints managers to try to understand they expect of us. If you have the time and interest, we’d like to hear what you think.
For example, if you are a complainant, would you want to track your case online? Or are you a complaints manager and, if so, would you want online access to complaints about your organisation?
We are trying to gauge the appetite of our different audiences and stakeholders for this sort of thing and the insight we glean will help us improve our online complaint form and develop our longer term digital and ICT strategy.
If you'd like us to ring you, please contact firstname.lastname@example.org, sending your name, phone number and preferred time this week (beginning 22 May 2017).