Responding to the Citizens Advice Bureau (CAB) report Learning from mistakes, Parliamentary and Health Service Ombudsman, Julie Mellor, said:
We know from our own work that many people don’t complain when they are unhappy with a public service because they don’t believe it will make any difference.
'The current complaint system is far too complex and fragmented, leaving people confused as to which ombudsman to turn to if things go wrong or haven’t been resolved locally. We’ve long proposed the creation of a single Public Ombudsman Service to make it easier for people to complain and that is why we are delighted that the government has committed to legislate this Parliament for a new organisation covering all public services in England and UK non-devolved services.'