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Response to the London Victim’s Commissioner’s review of the Victim’s Code

Rob Behrens, Parliamentary and Health Service Ombudsman responds to the publication of the London Victim’s Commissioner’s review of the Victim’s Code:

‘Our casework shows that victims of crime are not always given the support they need or made aware of their rights.

‘All criminal justice agencies need to improve how they handle complaints to make sure victims get the justice they deserve. This should include being able to take an unresolved complaint directly to the Ombudsman without the need for an MP referral, which only serves to increase bureaucracy.’