We're on a mission to #MakeComplaintsCount but we need your help! Has your organisation successfully adopted the Complaint Standards?
If so, we'd love you to share how the Standards have made a difference to your organisation and to the people who use your service. By sharing your success stories you can help:
- colleagues in your sector see how the Complaint Standards can improve their complaint handling
- people using your service see that you’re listening and learning from their feedback.
We've created this toolkit to help you spread the word about the Standards. It has suggested content you can use across your social media channels, including:
- social media posts for colleagues in your sector
- social media posts for people who use your service
- images and animations
- voxpop example
- content for your website.
Social media posts for colleagues in your sector
We're on a mission to #MakeComplaintsCount. We want to make sure we handle complaints well so we can improve our service for everyone.
The Complaint Standards help us do that.Find out how they can help your organisation: https://www.ombudsman.org.uk/cs
- We’re on a mission to #MakeComplaintsCount. The Complaint Standards help us to:
- welcome feedback
- improve complaint handling
- provide a better service.
Find out how they can help your organisation: https://www.ombudsman.org.uk/cs
Social media posts for people who use your service
We’re on a mission to #MakeComplaintsCount.
The Complaint Standards help us handle complaints well so we can learn from them and make lasting improvements to our service.
Find out more: https://www.ombudsman.org.uk/cs [or link to complaints page on your website]- When people complain to us they want to feel listened to and to know their complaint will make a difference.
The Complaint Standards help us handle complaints well so we can #MakeComplaintsCount.
Find out more: https://www.ombudsman.org.uk/cs [or link to complaints page on your website]
Images and animations
We've created the following resources for you to use on social media channels:
- editable content frames you can add your own images and logos to - visit Canva then select File and Make a copy to edit the images
- a selection of images and animations
You can also share your experiences with a video like Paul from DEFRA:
Content for your website
Include this copy in the Making a complaint section of your website:
NHS organisations
We aim to meet the Complaint Standards. The Standards set out how NHS organisations should approach complaint handling and help us to meet your expectations when you make a complaint.
UK central government organisations
We aim to meet the Complaint Standards. The Standards set out how UK central government organisations should approach complaint handling and help us to meet your expectations when you make a complaint.
Other social media and web content you can share
You can also share:
- posts from other organisations using the #MakeComplaintsCount hashtag
- your organisation’s stories of what’s improved because of a complaint
- feedback from people who have made a complaint
- social posts welcoming and signposting people to make a complaint.