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Listening and learning: The Ombudsman’s review of complaint handling by the NHS in England 2011-12

8 November 2012

Good complaint handling means listening to patients. Doing so will help deliver the high-quality, patient-centred care that the NHS is committed to. In this report we highlight some of the ways we will be working with the NHS to help achieve this.

Related files Listening and learning: The Ombudsman’s review of complaint handling by the NHS in England 2011-12 [.pdf, 16 MB]