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This report is about the third piece of research which brought together patients, complainants, carers and NHS staff to participate in a two-day workshop on the ...

Aug 25, 2013 ... Designing good together: transforming hospital complaint handling ... For the overwhelming majority of people, their experience of care in the NHS ...

Designing good together: transforming hospital complaint handling (pdf). of . ... Contractor needed to consider the design and ... worked together on a ...

Designing good together: transforming hospital complaint handling. 25 August ... The NHS provides a great service for thousands of people every day. But ...

A group of organisations across the health and care sector in England worked together to help create the Complaint Standards' design and content: Action ...

A group of organisations across the health sector and advice and advocacy organisations worked together to help create the Complaint Standards' design and ...

5.1 91% of all respondents had a good/very good ... ... Design and deliver ... managing patient safety incidents must work closely together to align their ...

be a team culture, good training, good communication. ... transcends the design of healthcare systems entirely. ... together and how terrible it was.” It's the ...

Was that an accident or a design? Sir Robert Francis: Very little in my life has ... work very closely together, but that is a 'Monty Python' situation which ..

Designing good together: transforming hospital complaint handling. 25 August ... The NHS provides a great service for thousands of people every day. But ...