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This report is about the third piece of research which brought together patients, complainants, carers and NHS staff to participate in a two-day workshop on the ...

Designing good together: transforming hospital complaint handling. 25 August 2013. For the overwhelming majority of people, their experience of care in the ...

Designing good together: transforming hospital complaint handling (pdf). of . ... Contractor needed to consider the design and ... worked together on a ...

Search Results | Parliamentary and Health Service Ombudsman ... Designing good together: transforming hospital complaint handling (pdf). NHS staff member. 'A ...

Jul 18, 2014 ... • Designing Good Together: transforming hospital complaints handling. Together these provide a view of what is wrong with the hospital. https ...

Investigations would work together to design a plan by the end of December 2013. ... Our report Designing Good Together, published in 2013, was the result of ...

Designing good together: transforming hospital complaint handling. 25 August ... The NHS provides a great service for thousands of people every day. But ...

designing a compensation scheme is no different from designing other services. ... ... 1998 the Ombudsman and the consultant decided to form a company together, .

Feb 5, 2024 ... design of the system was limited by the constraints of our ... 19.1 A paper by Lisa Kitto had been circulated, together with an addendum. https ...

but this was good luck rather than design. Putting it right. The Trust ... together with Mr and Mrs W's views, to identify which investigations or ... https:// ...