The number of complaints received by us about East London NHS Foundation Trust in the last four years.
I write to respond to your email of 26 March in which you requested information held by the Parliamentary and Health Service Ombudsman. You asked for:
"Any numbers about the number of complaints recorded by East London NHS Foundation Trust and the number that the health ombudsman opened."
We do not hold information on the number of complaints East London Foundation NHS Trust received directly to them. If you require this information you may be able to gain access to it by asking the Trust directly as it is likely that they hold this information.
We do however hold information on the number of complaints that we, the Health Service Ombudsman, have received over the last four years. I have put this information into a table for you below.
| 2011/12 | 2012/13 | 2013/14 | Year to date | |
|---|---|---|---|---|
| Enquiries received | 25 | 51 | 51 | 40 |
| Enquiries accepted for investigation | 0 | 0 | 8 | 8 |
| Investigations completed | 0 | 0 | 5 | 5 |
| Upheld (investigation) | 0 | 0 | 1 | 1 |
| Not upheld (investigation) | 0 | 0 | 4 | 3 |
| Discontinued (investigation) | 0 | 0 | 0 | 1 |
I hope the information is helpful.
FOI/DP Officer
Parliamentary and Health Service Ombudsman