About us
We are the final stage for complaints about the NHS in England, UK government departments and some other UK public organisations.
We look into complaints where someone believes there has been injustice or hardship because an organisation has not acted properly or fairly or has given a poor service and not put things right.
Our service is free for everyone.
About the role
As a caseworker you will be undertaking casework in a timely and proportionate way to our agreed internal and external standards.
We are looking for motivated individuals with excellent customer service skills to join our team. You will be able to successfully manage a varied workload and have excellent analytical skills. You should also be able to make evidenced-based decisions and show appropriate empathy whilst ensuring that you remain impartial.
You must be able to write clearly and effectively. This is an exciting opportunity to help make a difference to society. The work we do is extremely important in righting individual wrongs, informing public policy and driving improvements in public services.
Read our blog to find out what it's like to work in our caseworker team.
How to apply
Your application should be in the form of a written CV.
Applications must be received by 10am on 30 October 2017.