About us
We currently have around 475 employees based at our two sites in London (Millbank) and Manchester.
Complaints about government departments and other public organisations are referred to us through MPs, while those about the NHS in England are usually received directly from complainants. During the 2015-16 business year, we handled 29,046 cases and investigated or resolved 4,085 cases. In this period, the largest numbers of parliamentary complaints were about the Department for Work and Pensions, the Ministry of Justice, HM Revenue and Customs and the Home Office. The largest proportion of health complaints were about NHS hospital, specialist and teaching trusts, GPs and mental health, social care and learning disability Trusts.
When an investigation leads to an upheld complaint, we seek appropriate redress for any unremedied injustice or hardship suffered by the complainant. This may involve an explanation of what went wrong, an apology, changes in procedures to prevent problems recurring and, where appropriate, a payment.
About the role
As Head of Information Assurance, you will be responsible for the delivery of an efficient and effective information management function. This will involve the development of information assurance policies and procedures, overseeing the team responsible for maintaining our network security, our information and records management work and our information request function. You will also work closely with all Executive Directors to take the lead role in the management of the PHSO Information Assets which will include IAO responsibilities.
In addition to this, you will provide direction and support to the information assurance team, engaging and motivating the team and building an open and supportive culture to ensure the delivery of an effective customer focused service across PHSO.
This role is the designated Deputy Senior Information Risk Owner for the Office, reporting to the Executive Director for Finance and Corporate Services on all SIRO related matters.
How to apply
Your application should be in the form of written CV and supporting statement.
The supporting statement should cover no more than 2 sides of A4 paper in font size 12, demonstrating why you think you are suitable for the post by reference to the personal specification, and using examples, particularly how your knowledge, experience and skills make you suitable for the role.
Applications should be submitted via our e –recruitment site no later than 10:00am on Wednesday 16th August 2017