About us
We make final decisions on complaints that have not been resolved by the NHS in England and UK government departments and other public organisations. During the 2015-16 business year, we handled 29,046 cases and investigated or resolved 4,085 cases.
When an investigation leads to an upheld complaint, we seek appropriate redress for any unremedied injustice or hardship suffered by the complainant. This may involve an explanation of what went wrong, an apology, changes in procedures to prevent problems recurring and, where appropriate, a payment.
We currently have around 475 employees based at our two sites in London (Millbank) and Manchester.
About the role
The Parliamentary and Health Service Ombudsman is delivering a change programme to transform how we deliver our services and deliver savings equating to 24% of our budget.
As Head of Programme Office, your job will be to manage the day-to-day delivery of the programme through to completion. We are seeking an experienced and innovative leader to be responsible for:
- planning, designing and monitoring the programme and resolving issues
- leading project managers, workstream leads and programme support officers
- acting as the day-to-day agent of the Senior Responsible Officer
- representing the Senior Responsible Officer at events and meetings as required, and acting as delegate for them during a period of absence
- managing relationships with senior internal and external stakeholders relating to the programme
- leading on embedding good programme and project management practices within the organisation.
The successful candidate will have:
- highly developed analytical and problem solving skills
- considerable experience of managing programmes and delivering a broad range of benefits, across the public or private sectors
- a willingness to challenge preconceptions and offer well-reasoned and considered judgements to all levels of stakeholders.
How to apply
Your application should be in the form of written CV and supporting statement.
The written statement should cover no more than 2 sides of A4 paper in font size 12, demonstrating why you think you are suitable for the post. You should use examples to show how your knowledge, skills and experience meet the requirements of the person specification. Any of the competencies may be tested at interview.
You should take into account the person specification and the competencies required for the role.